Shipping policy

At Imperial Exchange, we ship premium essentials with care and speed—from our hubs in Canada and Austria—to bring you comfort without compromise.

📦 Order Processing

All orders are processed within 1–2 business days after payment confirmation.

During high-volume periods (sales or holidays), allow 3–4 business days.

You will receive a tracking number once your order ships.

🇨🇦 Shipping Within Canada

Delivery Time: 2–5 business days

Rates:

• • FREE shipping on orders over $90 CAD

  • $12.00 CAD for orders under $90

🇺🇸 Shipping to the United States

Delivery Time: 5–10 business days

Rates:

FREE shipping on orders over $120 CAD

$14.99 CAD for orders under $120

🇪🇺 Shipping to the European Union

We ship EU orders from our Austria-based fulfillment center—for fast, smooth delivery.

Delivery Time: 3–7 business days

Rates:

Flat rate: €9.99 EUR

FREE shipping on orders over €100 EUR

No Customs Fees: Your order ships from within the EU, so no import taxes or duties apply.

🌍 International Shipping (Outside Canada, U.S. & EU)

Delivery Time: 15–25 business days

Rates: Calculated at checkout based on your location and order weight

Note: Customs/import duties may apply and are the buyer’s responsibility.

🔎 Order Tracking

You’ll receive tracking info via email once your order ships.

Track your shipment using the carrier’s website or our Order Status Page.

🤝 Questions?

Need help or want to confirm delivery times to your region? Contact us and we’ll be happy to assist.